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Customer Reviews.

service

3

Service ok price to high plus service should start from day u git the car not when it was made

28 December 2019

sales

5

The overall experience couldn't have gone any better and my new car is amazing

24 December 2019

service

4

I have given this answer as I was happy with the service received, the staff were very polite and helpful, however the vehicle had not been cleaned to a high standard when I collected it

19 December 2019

service

4

Just had to pay £109 for a mirror cap passenger side far far to much for a piece of plastic after all the money I've spent at mini cooper

17 December 2019

service

4

good communication from branch

16 December 2019

sales

4

Car was delayed 2 weeks due to damage in transit

16 December 2019

sales

5

Start to finish great service

15 December 2019

sales

5

The Salesman Jordan provided excellent customer service. I was really impressed with the support provided throughout and the patience following a few IT difficulties. No high pressure sales, this would have been a complete turn off. Thank you

15 December 2019

service

1

The car was driven away and gave an almighty bang and scraping. We were informed by the technician he had forgotten to attach one of the turbo unit clips properly and it had blown off. My wife blamed for acceleration. What other damage may have cause

14 December 2019

service

5

Once we found that the problems I had with the interior lights was due to a mechanical fault and not due to my inexperience with the new car, the Mini centre were quick to identify a flooded microswitch and quick to rectify the fault.

12 December 2019

service

5

The staff are so friendly I was upset over losing my job whilst in the garage. I got hugs off Lee anne and Graham is so nice. Like another family

11 December 2019

sales

5

Fantastic service from Victoria and her manager. Couldn't fault the service especially from Victoria kept me informed every step of the way. Ran through everything with detail to make sure I knew what I was getting.

10 December 2019

sales

5

Phone calls and email from staff grace, Keane and especially Lee were veryhelpfull

09 December 2019

sales

5

The staff of Sunderland BMW grace and Sydney were just amazing total credit to the company they were just so helpful and kind just both amazing young amazing ladies keep up the good work gang ????

08 December 2019

service

4

Quick and painless

06 December 2019

sales

4

Only reason for not awarding completely satisfied was because we were asked to change our pick up time due to being short staffed and busy. husband had to pick up the car alone as I wasn't free at the new time. He also had to travel an hour by bus

02 December 2019

service

5

Extremely quick and thorough

29 November 2019

sales

5

All staff are friendly and helpful. Kept me up to date during process.

26 November 2019

service

5

Friendly efficient staff

26 November 2019

service

5

Great service from team. Kept me informed of progress

26 November 2019

service

4

We could not hear the video commentary as it sounded as if the engine was running. Also, the box was ticked that the washer bottle was checked but the warning of low level came on while driving home from the service.

24 November 2019

service

5

On time and very satisfactory pleased with the condition my car was returned to me

23 November 2019

service

5

Very efficient very quick and accommodating

21 November 2019

service

4

The car was in and out in a day, I got a loan car while it was in and mine was cleaned inside and out. The staff are top class too.

20 November 2019

service

4

Staff friendly - only negative was the check sheet seems to have filled out after the service. Two points are that the spare tyre/wheel were checked as OK (hasn't got one) and the tyre wear numbers looked suspicious

20 November 2019

service

5

Again perfect service

20 November 2019

sales

5

Great sales team, good offer and we love our Cooper S. thank you

18 November 2019

service

3

However the experience at the service desk was not as good as previous times. Only 1 person doing the bookings and if they were with the other customer, i had a 10 - 15 min wait on booking, 20 min wait on day of service. Pick up no issues.

15 November 2019

service

4.5

They always keep in touch & explain what needs doing & why. Very friendly team

12 November 2019

service

3

Sold me a dash cam not fit for the type if car however they new reg before car was dropped off so they should have kblniwn what type of car was coming in

10 November 2019

service

5

Always friendly

07 November 2019

service

5

Great personal service

07 November 2019

service

4

I was happy with the explanations regarding the servicing of my car.

07 November 2019

sales

5

Jordan and Charlotte kept us up to date with the whole process and secured our new mini quickly. We are delighted with our new purchase.

04 November 2019

sales

5

Totally satisfied service goes beyond expectations from walking through the door to going back out with your new car.

04 November 2019

service

5

Friendly and professional

28 October 2019

service

5

Friendly, attentive staff and efficient service.

24 October 2019

sales

5

Victoria was great always in contact with me

18 October 2019

service

4

Work done on time

14 October 2019

sales

5

Kept me informed all the way

12 October 2019

sales

5

Fabb all round service