Excellent friendly service.
Excellent friendly service.
The service was great and the staff fantastic
My car was ready when it was supposed to be.. All things explained clearly.. I came away feeling happy
No issues with a warranty claim, great dealer communication and felt valued as a customer
It was hassle free and I like that you pick the car up in the back of the show room
Prompt start and finish. Waiting for car kept to a minimum.
Kept me informed from start to finish and nothing was too much of a problem
It's always hassle free
Excellent service at Cooper Sunderland
Excellent prompt service and planned pick up service for MOT
I trust them implicitly, also love the video which shows them taking care of my car .
I know it was a short service but I would have liked a courtesy car but was not offered one.
Car was in for mot but gave a pre end of warranty check as well.
Customer service was great, the garage side was just a bit slow on getting the car sorted.
Always excellent service at Cooper Sunderland
Tire change and our contact went out of his way to provide the most economical price which was less than when we changed previously.Concern on safety was a priority.
Someone forgot to advise me that the Service Desk at the Mini Showroom was not open. Wsted 15 minutes of my time waiting to see someone. It was not until my husband went to find someone that we were directed to the adjacent BMW dealership.
Sales staff were very helpful and not at all pushy. Explained in depth all queries. Gave viable alternatives to makes and types of cars available.
I was kept up to date every day by phone calls and was given a courtesy car from beginning to end .. can't fault customer service
Because the car was not in perfect condition.
The current staff at Boldon are perfect. They are polite , friendly , intelligent and so helpful. I got the automatic car I needed due to my right knee problem and the colour I wanted this time.
Good collection and delivery service.
Again excellent service really helpful
Excellent communication and service delivery
After previous experience at other dealers left us disappointed, the salesperson restored our faith by understanding our requirements and fulfilling them.
Went in for mot. Thought I'd be spending £34.99. It cost me over £600! But work needed was explained.
attentive staff. completed work on mini in the agreed timescale
I was satisfied with the service, but my car wasn't as clean as it has been in the past after a service with yourselves
Helpful staff & quick service
Great staff always friendly and helpful at the same time very professional. Always deliver what is promised as well manager Ed and organised .
Friendly, helpful & efficient service by all staff
Mini TLC cover means I have peace of mind and the courtesy car means I can continue with my day.