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Customer Reviews.

service

5

Found the car that I wanted and could answer all questions. Great salesman.

16 January 2019

sales

5

Sydney Pyke and her manager were incredibly friendly and helpful, the car was pristine when I collected it and the centre was really accommodating.

15 January 2019

service

5

Friendly staff

15 January 2019

service

5

Used on a couple of occasions and always been happy with the service

14 January 2019

sales

5

they were in contact regularly to keep me upto date.

10 January 2019

service

1

You changed the oil and didn't refit the cap/plug properly. This meant the car leaked oil (which it has never previously done). I lost 1/4 of the oil tank contents over 2 days, much of which is now on my drive. The dealership called it a coincidence.

10 January 2019

service

5

Mentioned on a previous visit that the car would judder. Car still judders in certain gears.

08 January 2019

service

1

They offered a complimentary valet, car came back dirtier than it went in. Carpets and seats marks, car on the outside not cleaned properly. Complained to the garage, free full valet given

07 January 2019

service

5

We find Cooper Sunderland very approachable and willing to provide explanation for individual servicing costs and possible resolution.

04 January 2019

service

5

I had a waiting appointment which was carried out in the allotted time. My service was explained to me and the car was returned clean and tidy as usual

04 January 2019

service

2

The person dealing with me always spoke over me on the phone when I was trying to ask questions about my car/service.

02 January 2019

sales

5

Friendly, personal service

01 January 2019

service

5

Prompt and informative service

01 January 2019

service

5

Staff were friendly and explained everything clearly

27 December 2018

service

5

Friendly and efficient staff

27 December 2018

service

5

very pleasant staff

27 December 2018

sales

5

Excellent service and always quick to respond.

26 December 2018

service

5

My car’s service was done quickly and stress free.

26 December 2018

service

5

The Mini Service dept , staff and technicians are second to none

24 December 2018

service

4

People were great but it took over a week to get my car back

24 December 2018

service

5

Did what they said they would

24 December 2018

sales

5

Sydney was very friendly and continued to help us throughout the buying procedure. Everyone from the sales person to the mechanics showed kindness and willing.

20 December 2018

service

5

Completed quickly, completely, and with no delay or additional work being required.

20 December 2018

service

5

So helpful, understanding and friendly. Fabulous

18 December 2018

service

5

brilliant

17 December 2018

sales

5

As above - kept me informed throughout and went the extra mile to help me surprise my wife for her 40th birthday - great with our two children too.

16 December 2018

sales

5

Couldn’t have asked for anything better

14 December 2018

service

5

all of the staff are friendly norhing to much trouble

10 December 2018

service

5

Service at cooper Sunderland has been excellent.

10 December 2018

service

5

Excellent service. They knew all about my car without me having to say a word. Great!

06 December 2018

service

5

Extremely! Staff communicated with me throughout the service. Car was returned in an immaculate condition.

03 December 2018

service

4

Everything completed as expected

01 December 2018

service

5

Good service

01 December 2018

service

5

Courteous, efficient and punctual

01 December 2018

sales

5

Car sales folk have a really bad reputation, my experience from start to finish has been brilliant, upon collecting my car I felt like a VIP.

29 November 2018

sales

5

From start to finish Jamie Baxendale sorted everything including finding a car to match my spec and delivering it in a week

27 November 2018

service

5

Very pleased with the service I received

22 November 2018

service

5

They picked car up at home and dropped it back off. They even cleaned it inside and out. Excellent service.

21 November 2018

service

5

This call was for a Mini/BMW safety recall. Arriving at the service centre I was greeted by a friendly reception engineer who checked the car in. He offered me the option of waiting for the car or calling back.

20 November 2018

service

5

The staff are friendly helpful and courteous. Nothing is too much trouble and they sorted out a lovely loan vehicle for me to use while my pride and joy was being taken care of.

20 November 2018

service

5

Very satisfied with the work carried out

17 November 2018

sales

5

Everything is Great!

17 November 2018

service

5

Good customer service

15 November 2018

service

5

Professionalism in all aspects.

15 November 2018

service

5

Completed what was expected in the given timeframe

13 November 2018

service

5

Service completed while I waited- took slightly longer than expected but it was a busy Saturday morning

13 November 2018

service

5

Communication throughout and advice and support given were excellent.

10 November 2018

service

5

they said a couple of hours and it was ready when they said it would be

07 November 2018

service

5

Always very helpful, welcome and well organised staff.

07 November 2018

service

4

Good service