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Customer Reviews.

service

5

Video tour and explanation when I collected vehicle was clear and straightforward

31 May 2019

service

5

We were kept informed of progress and when the car was ready to collect. Job done at a very competitive rate. Staff are always courteous and efficient.

31 May 2019

sales

5

Car arrived quickly.

30 May 2019

service

5

Really good service and did what I asked them to do

21 May 2019

service

5

service dept member Graeme was very helpful and put in a lot of effort to resolve a problem caused by a third party who damaged the tyre pressure monitor system on one of my front wheels. Car returned to my door.

17 May 2019

service

5

Very thrilled with the car - runs really well

14 May 2019

service

4

Happy with customer service, speed and convenience

09 May 2019

service

5

On time and good communications

08 May 2019

service

5

Friendly and efficient

26 April 2019

sales

5

The whole process was easy and stress free - including the part exchange.

25 April 2019

service

5

All service was excellent, Everyone was very helpful and friendly and kept me up to date with what progress whilst I waited.

25 April 2019

service

2

Work agreed was not completed necessitating a further visit

22 April 2019

service

5

The job was done quickly and the team were very friendly and welcoming

21 April 2019

sales

5

No problems at mini centre

20 April 2019

sales

5

Help from Will and Chris in the Mini Centre helped greatly with the decision of what to buy n

18 April 2019

service

4

The only reason this is not 5 stars, is the courtesy car wash at the end. My car went in clean as it had been valeted the day before and because it's just a quick wash i picked it up with water marks and looking dirtier than when it went in.

16 April 2019

sales

4

The test drive helped us to make the decision

15 April 2019

service

1

See above, your service process leaves a lot to be desired. If I had known that it was a 2 hour service then I would have not made other plans so soon. The car was relatively clean when I brought it in, when I got it back I had to get it cleaned.

09 April 2019

sales

5

Lee Wilkinson sales was excellent from start to collection of car

09 April 2019

sales

4

I already had made my decision so staff were able to find car that suited my needs promptly. No hassles

08 April 2019

sales

5

Very relaxed enjoyable purchase experience.

08 April 2019

sales

5

The process was really simple and really well supported by Lee W, who helped a lot with the VT on the old MINI, was really personable and geniunely a sound salesman. Please pass on my thanks!

02 April 2019

sales

5

They went over and above my expectations couldn't of asked for better

01 April 2019

sales

5

I am fully satisfied with the overall mini purchasing experience and particularly loved taking delivery of my new car from the demiuveru room. This felt exciting & special (not just a run of the mill handover).

01 April 2019

service

5

The service at cooper Sunderland is always excellent. I always feel welcome and was able to work upstairs using the wifi whilst my car got fixed

30 March 2019

service

5

Speedy service with automatic courtesy car which i need due to disability

29 March 2019

service

4

The service experience was satisfactory, however not worthy of the maximum score on this occasion

29 March 2019

sales

5

Lovely car and great sales and after-sales service.

26 March 2019

sales

5

No issues friendly staff

26 March 2019

service

3

As previously stated, the actual customer service was excellent. Only fault was not telling me how much the service was going to cost beforehand.

26 March 2019

service

5

Perfect service all round

25 March 2019

service

5

Staff always very helpful everything explained clearly

25 March 2019

service

5

Same as above service manager Graham is an asset to mini

25 March 2019

service

5

Excellent service

24 March 2019

service

5

My car was brought back to me as had it longer than expected!

24 March 2019

service

5

Very helpful, quick to resolve the issue and also to assist with transport to and from the dealership.

23 March 2019

sales

5

My vehicle was a mobility car and the person dealing with me was extremely professional and helpful. He told me what I needed to know.

20 March 2019

sales

5

Great staff

18 March 2019

service

5

No hassle service

16 March 2019

sales

5

First class customer service.