OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
96 ratings and 64 comments received in the last 90 days.
05 April 2024
Everything we need is dealt with promptly. All of the experiences we have had have been positive. A great service all round.
04 April 2024
Really helpful member of staff (Kathryn)
04 April 2024
Very satisfied, i have been a customer of Lee's since 2021 and wouldn't want to deal with anyone else.
31 March 2024
Vertu mini Sunderland were excellent from my initial telephone enquiry through to handover.
29 March 2024
Josh winter 5 star
25 March 2024
Could not fault the service
24 March 2024
Went out of way to meet my needs. Service was great
13 March 2024
Very helpful and friendly
08 March 2024
Josh Winter was excellent from start to finish.
09 April 2024
Always helpful and informative
07 April 2024
Simple way to book service, done on time.
05 April 2024
Second visit but eventually found the puncture
03 April 2024
Kathryn was brilliant - really helpful!
30 March 2024
Graeme is always very helpful and excellent
28 March 2024
No issues. Car was ready when I expected it to be
26 March 2024
Graeme managed to get me booked in at short notice and I was in & out in no time.
25 March 2024
Good quality.
25 March 2024
Graeme was exceptional
22 March 2024
Good customer service
07 April 2024
Completely satisfied. There were a few things that happened beyond their control during the process but they went the extra mile to rectify these issues and to keep me updated. Communication during the whole process was outstanding.