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Customer Reviews.

sales

4

I already had made my decision so staff were able to find car that suited my needs promptly. No hassles

08 April 2019

sales

5

Very relaxed enjoyable purchase experience.

08 April 2019

sales

5

The process was really simple and really well supported by Lee W, who helped a lot with the VT on the old MINI, was really personable and geniunely a sound salesman. Please pass on my thanks!

02 April 2019

sales

5

I am fully satisfied with the overall mini purchasing experience and particularly loved taking delivery of my new car from the demiuveru room. This felt exciting & special (not just a run of the mill handover).

01 April 2019

sales

5

They went over and above my expectations couldn't of asked for better

01 April 2019

service

5

The service at cooper Sunderland is always excellent. I always feel welcome and was able to work upstairs using the wifi whilst my car got fixed

30 March 2019

service

5

Speedy service with automatic courtesy car which i need due to disability

29 March 2019

service

4

The service experience was satisfactory, however not worthy of the maximum score on this occasion

29 March 2019

service

3

As previously stated, the actual customer service was excellent. Only fault was not telling me how much the service was going to cost beforehand.

26 March 2019

sales

5

Lovely car and great sales and after-sales service.

26 March 2019

sales

5

No issues friendly staff

26 March 2019

service

5

Perfect service all round

25 March 2019

service

5

Staff always very helpful everything explained clearly

25 March 2019

service

5

Same as above service manager Graham is an asset to mini

25 March 2019

service

5

My car was brought back to me as had it longer than expected!

24 March 2019

service

5

Excellent service

24 March 2019

service

5

Very helpful, quick to resolve the issue and also to assist with transport to and from the dealership.

23 March 2019

sales

5

My vehicle was a mobility car and the person dealing with me was extremely professional and helpful. He told me what I needed to know.

20 March 2019

sales

5

Great staff

18 March 2019

sales

5

First class customer service.

16 March 2019

service

5

No hassle service

16 March 2019

sales

2

Before purchasing the car they couldn't do enough for us, answered all questions, queries etc. The after sales has been absolutely shocking. Still waiting for a phone call back after more than a week. Not happy at all. Very disappointed.

11 March 2019

sales

5

Great team of staff Not pushy and very down to earth Thank you lee Wilkinson

02 March 2019

sales

5

From seeing the showroom to picking up the car great service

02 March 2019

service

4

No screen wash put in and valet was v.poor.

01 March 2019

service

3.5

Warranty work on heated seat satisfactorily resolved.

25 February 2019

service

5

Perfect.

23 February 2019

service

5

As explained above, excellent service and excelllent helpful staff

22 February 2019

service

5

Good service

16 February 2019

sales

5

Sydney and Victoria were brilliant very professional

10 February 2019

sales

5

Will Todd made the whole buying experience very easy and was a pleasure to deal with

10 February 2019

sales

5

All questions were answered and all needs were met.

10 February 2019

service

4.5

Everything was explained. All issues resolved. Great service.

09 February 2019

service

5

Really good service and if anything was needed they would always let you know what is needed to be fixed before doing the job.

09 February 2019

service

5

The mini service was carried out as part of the attempt to fix the ongoing issues and was great - I have no issues with this part of it.

08 February 2019

service

5

Pleasant service manager very helpful and like the video they send you and car was gleaming when I picked it up

08 February 2019

service

5

Great service

03 February 2019

sales

5

Cooper Sunderland was such a welcoming, helpful and friendly branch, they made me feel at ease and talked me through everything in a helpful way

02 February 2019

service

4

I got my car serviced on the day I needed

01 February 2019

service

5

I always get great advice and friendly service

22 January 2019

sales

5

a smooth and satisfying experience