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Customer Reviews.

sales

5

All questions were answered and all needs were met.

10 February 2019

sales

5

Will Todd made the whole buying experience very easy and was a pleasure to deal with

10 February 2019

sales

5

Sydney and Victoria were brilliant very professional

10 February 2019

service

4.5

Everything was explained. All issues resolved. Great service.

09 February 2019

service

5

Really good service and if anything was needed they would always let you know what is needed to be fixed before doing the job.

09 February 2019

service

5

Pleasant service manager very helpful and like the video they send you and car was gleaming when I picked it up

08 February 2019

service

5

The mini service was carried out as part of the attempt to fix the ongoing issues and was great - I have no issues with this part of it.

08 February 2019

service

5

Great service

03 February 2019

sales

5

Cooper Sunderland was such a welcoming, helpful and friendly branch, they made me feel at ease and talked me through everything in a helpful way

02 February 2019

service

4

I got my car serviced on the day I needed

01 February 2019

service

5

I always get great advice and friendly service

22 January 2019

sales

5

a smooth and satisfying experience

17 January 2019

service

5

Found the car that I wanted and could answer all questions. Great salesman.

16 January 2019

sales

5

Sydney Pyke and her manager were incredibly friendly and helpful, the car was pristine when I collected it and the centre was really accommodating.

15 January 2019

service

5

Friendly staff

15 January 2019

service

5

Used on a couple of occasions and always been happy with the service

14 January 2019

sales

5

they were in contact regularly to keep me upto date.

10 January 2019

service

1

You changed the oil and didn't refit the cap/plug properly. This meant the car leaked oil (which it has never previously done). I lost 1/4 of the oil tank contents over 2 days, much of which is now on my drive. The dealership called it a coincidence.

10 January 2019

service

5

Mentioned on a previous visit that the car would judder. Car still judders in certain gears.

08 January 2019

service

1

They offered a complimentary valet, car came back dirtier than it went in. Carpets and seats marks, car on the outside not cleaned properly. Complained to the garage, free full valet given

07 January 2019

service

5

We find Cooper Sunderland very approachable and willing to provide explanation for individual servicing costs and possible resolution.

04 January 2019

service

5

I had a waiting appointment which was carried out in the allotted time. My service was explained to me and the car was returned clean and tidy as usual

04 January 2019

service

2

The person dealing with me always spoke over me on the phone when I was trying to ask questions about my car/service.

02 January 2019

sales

5

Friendly, personal service

01 January 2019

service

5

Prompt and informative service

01 January 2019

service

5

Staff were friendly and explained everything clearly

27 December 2018

service

5

Friendly and efficient staff

27 December 2018

service

5

very pleasant staff

27 December 2018

service

5

My car’s service was done quickly and stress free.

26 December 2018

sales

5

Excellent service and always quick to respond.

26 December 2018

service

5

The Mini Service dept , staff and technicians are second to none

24 December 2018

service

5

Did what they said they would

24 December 2018

service

4

People were great but it took over a week to get my car back

24 December 2018

service

5

Completed quickly, completely, and with no delay or additional work being required.

20 December 2018

sales

5

Sydney was very friendly and continued to help us throughout the buying procedure. Everyone from the sales person to the mechanics showed kindness and willing.

20 December 2018

service

5

So helpful, understanding and friendly. Fabulous

18 December 2018

service

5

brilliant

17 December 2018

sales

5

As above - kept me informed throughout and went the extra mile to help me surprise my wife for her 40th birthday - great with our two children too.

16 December 2018

sales

5

Couldn’t have asked for anything better

14 December 2018

service

5

Service at cooper Sunderland has been excellent.

10 December 2018

service

5

all of the staff are friendly norhing to much trouble

10 December 2018

service

5

Excellent service. They knew all about my car without me having to say a word. Great!

06 December 2018

service

5

Extremely! Staff communicated with me throughout the service. Car was returned in an immaculate condition.

03 December 2018

service

5

Good service

01 December 2018

service

5

Courteous, efficient and punctual

01 December 2018

service

4

Everything completed as expected

01 December 2018

sales

5

Car sales folk have a really bad reputation, my experience from start to finish has been brilliant, upon collecting my car I felt like a VIP.

29 November 2018

sales

5

From start to finish Jamie Baxendale sorted everything including finding a car to match my spec and delivering it in a week

27 November 2018

service

5

Very pleased with the service I received

22 November 2018

service

5

They picked car up at home and dropped it back off. They even cleaned it inside and out. Excellent service.